RETURN & REFUND POLICY
Please read the Returns & Refund Policies carefully and in their entirety before ordering products, merchandise, and services from www.moveyourbonespt.com (hereinafter referred to as the “Site”). The Site and its content are owned by Move Your Bones, LLC.
If, for any reason, you are not completely satisfied with your purchase, We invite you to review our policy on returns and refunds.
For the purpose of this Return & Refund Policy:
1. Definitions:
“Company”, “We”, “I”, “Our”, or “Us” means Move Your Bones LLC and our website, www.moveyourbonespt.com.
“Content” means any and all written, visual, video, or audio information contained on the Site, including, but not limited to, any and all emails received from Move Your Bones LLC, www.drsusiesquats.com, and/or www.moveyourbonespt.com, and any and all written or downloadable material purchased, viewed, or otherwise offered by Move Your Bones LLC, and/or on www.moveyourbonespt.com, including, but not limited to, graphics, newsletters, designs, documents, information, videos, trainings, templates and materials.
“Personal Information” means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in context. For example, personal information includes, among other things, your name, address, email address, telephone number, birth date, mailing address, etc.
“Site, Courses, Services, and/or Products” means wwwmoveyourbonespt.com, Content (as defined herein), email list/newsletters, social media posts, courses, coaching services, affiliate marketing, guides, eBooks, forms, worksheets, workbooks, webinars, website materials, and/or templates available on the Site.
“Goods” means tangible merchandise including t-shirts, sweatshirts, hats, and stickers.
“Orders” means a request by You to purchase Goods from Us.
“Site” means www.moveyourbonespt.com and any and all of its associated pages, tabs, landing pages, forms, or sub-pages. www.moveyourbonespt.com and www.drsusiesquats.com are used interchangeably and refer to the same Site.
“You” or “Your” means the user, customer, or viewer of the Site.
2. Cancelling or Changing an Order
You have the right to cancel or change Your Order for Goods if the cancellation or change occurs before the presale window closes. After closure of this window, orders on Goods can not be cancelled or changed.
Courses, Services, and/or Products can not be cancelled or changed. All sales are final.
In order to exercise Your right of cancellation or to change an Order, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by sending an email to susie@moveyourbonespt.com
We will reimburse You no later than 14 days from the day on which We receive a valid cancellation notice. We will use the same means of payment You used for the Order, and You will not incur any fees for such reimbursement.
3. Returns
Returns will be accepted within 14 days of delivery date if the item(s) are in their original packages and condition. Only the cost of the Goods will be refunded. You are responsible for shipping costs to return Your item(s).
All sales are final for Courses, Services, and/or Products. We do not offer refunds for these purchases.
4. Exchanges
Exchanges will be accepted with 14 days of delivery date if the item(s) are in their original packages and condition. You are responsible for shipping costs to return Your original item(s) and to receive the new item(s). You can expect to receive your replacement Goods within 3 weeks.
All sales are final for Courses, Services, and/or Products. We do not offer exchanges for these purchases.
5. Damaged Goods
If Goods you received are damaged, please email susie@moveyourbonespt.com within 5 days of the delivery date. Include your name, the order number, and photos of the Damaged Goods. If We determine the Goods are, in fact, damaged, We will either refund Your original payment method or ship You replacement Goods. Since Goods are made to order, expect to receive Your replacement Goods in 2 to 3 weeks.
5. Lost Packages
All Goods are shipped with the United Stated Postal Service, and have a tracking number and $100 worth of insurance.
In the event you did not receive Your Goods and the USPS tracking information says ‘Not Delivered’ or ‘In Transit’ please email susie@moveyourbonespt.com for assistance, and file a claim with USPS with this link. If the Goods are ‘returned to sender’ We will verify Your address and attempt to ship Your Goods again, free of charge. If Your Goods are returned to sender a second time, You will be responsible for covering the cost of shipping in order to receive Your Goods.
In the event you did not receive Your Goods and tracking information from USPS says ‘Delivered’, You need to file a claim with USPS with this link. We are do not replace Goods or offer refunds for Goods that are reported lost by You but are marked as “Delivered” by USPS.
6. Contacting Us
If there are any questions regarding this Returns & Refund Policy, you may contact Us by emailing susie@moveyourbonespt.com
Move Your Bones, LLC
Updated on October 16th, 2024